FAQs

Q. How do I order a bespoke hat?

A. A bespoke hat or headpiece can be ordered by sending us an inquiry either via the 'Contact Us' page or by choosing one of the hat styles you like in our 'Custom Made Order' option.  Once your inquiry has been received we will begin the process of discussing your ideas via email.  Having an image of your outfit, fabric samples and idea references will be helpful with the design process. 

Q. How long does it take to have a custom designed hat made?

A. Allow 4 - 6 weeks off peek (Oct - Apr) and 6 - 8 weeks during high season (May - August) however if we have materials and trims in stock your hat can be made sooner so please inquire if you are short on time and we will do our best to accommodate you.

Q. If visiting the atelier what do I need to bring

A. At this initial meeting it is advisable to bring your outfit (including shoe & bag), however if you are getting your outfit made a picture of the finished look will suffice. This gives Emily Jean a good guide to your overall look, she can then advise you on the style of hat that would be most suitable with your outfit and also be complimentary to your face shape and frame. After the order is placed there are usually 1 - 2 fittings, the customer can get a feel for the finished look of the hat and final details can be decided on. 

Q. What's your payment policy?

A. Upon order a deposit is paid, usually 50% of the price of the finished hat and the balance on collection.

i. Shipping:  

• Hats from our ready to wear collection that are in stock will be shipped the day after payment is received, An Post is used for shipping.

i. Returns and cancellation:

• As all our pieces are made to order we do not have a returns policy