Terms & Conditions


We take great care and pay attention to detail in the quality of our products and our policy is to ensure that all products supplied reach you in top condition.

As the majority of our designs are handmade to order, we are always happy to advise customers regarding style suitability, colour matching and measuring prior to placing an order.

Due to the nature of our designs, Emily Jean Millinery does not accept returns on made to order items which have been made to the consumer’s specifications.

Returns are only accepted for items purchased in our Ready to Wear section. If for any reason the product does not meet your expectations, you can return goods bought from us where possible, provided a return is requested within 7 days of receipt and items are returned to Emily Jean Millinery within 14 days and meet the requirements outlined below.

Customer satisfaction is of upmost importance to us and if you are not completely happy with your new design, please contact us within 7 days of receipt and we will do our best to resolve your concerns. To return or exchange your purchase please email info@emily-jean.com explaining reasons for a refund or an exchange, please provide all relevant details for the return, you will be notified how to proceed within 48 hours. You must send this email within 7 days of receiving your product.


All returns must be in an unworn, unmarked, as new condition and complete with their original tags in place as received. The item must be returned in its original packaging, with all care taken to protect the hat box and the item for its return journey. We are entitled to make a deduction from the refund for any diminution in value of the returned goods caused by handling the item beyond what’s necessary to be sure they are what you ordered.

For items purchased in our Ready to Wear section, a refund including any standard delivery costs will be issued to the original card that was used for the purchase within 7 days of receipt of the return once the return has been inspected to ensure all criteria are met.


Item's which have been worn, marked or damaged.
Items with tags removed, not in their original position.

Refunds are exclusive of any taxes or import duties incurred. You will be responsible for the cost of returning items; we recommend that you insure the parcel against loss or damage.

This policy does not affect your statutory rights. Colours may vary due to screen resolution or suppliers fabric batches. This is not classed as faulty or a defect, swatches may be requested.